Privacy Policy
1. INTRODUCTION
REKRO PTY LTD (“REKRO,” “we,” “us,” or “our”) is a student-led startup dedicated to providing transparent and reliable housing solutions for international students relocating to Australia, particularly near universities like UNSW.
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our Student Housing Assistance Program, including our website and mobile app.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you agree to this Privacy Policy.
2. INFORMATION WE COLLECT
We collect personal information to help deliver housing assistance services, including:
Contact Information: First name, last name, email, phone number
Demographic Information: Gender identity, age, nationality
Educational Information: UNSW affiliation (student, academic staff, alumni), study level, area of study
Professional Info: LinkedIn profile (if provided)
Location Data: City of study or relocation
Housing Preferences: Type, location, move-in dates, roommate criteria
Financial Info: Payment details for fees
Identification Documents: Passport, visa, OSHC, student ID, overseas driver’s license
Financial Documents: Proof of funds, bank statements, guarantor letters
Rental History: Previous rental details (if any)
Application Data: Preferences and application status
We may also collect data from third parties like educational institutions or property managers.
3. HOW WE COLLECT INFORMATION
We collect information via:
Direct user interactions (registration, applications, communication)
Third parties (landlords, consultants, educational institutions)
Website/app usage (via cookies and tracking tech)
4. HOW WE USE YOUR INFORMATION
We use your personal information to:
Help you find and apply for housing
Match you with properties and roommates
Communicate about applications and leases
Verify identity and rental eligibility
Meet legal obligations (e.g., anti-money laundering laws)
Improve our services and UX
Share with partners to support your housing journey
5. DISCLOSURE OF INFORMATION
Your data may be shared with:
Service Providers: Payment processors, hosting, marketing
Partners: Landlords, property managers, consultants
UNSW Founders & Mentors: For program support
Legal Authorities: If required by law
Others: Only with your explicit consent (e.g., research, marketing)
6. DATA SECURITY
We implement strong security practices:
Encrypted storage
Controlled access to sensitive data
Regular system audits and updates
Note: No method is 100% secure online.
7. YOUR RIGHTS
Under the Privacy Act, you can:
Access your data
Request corrections
Request deletion (where allowed)
Complain about privacy breaches
Contact us (see Section 12) or reach the OAIC at oaic.gov.au.
8. DATA RETENTION
We retain data as needed:
Application data during and shortly after your search
Financial records for legal compliance
Aggregated data for insights (anonymized)
9. INTERNATIONAL TRANSFERS
Your data may be transferred outside Australia (e.g., to consultants in India). We ensure such transfers follow recognized privacy safeguards.
10. COOKIES & TRACKING
We use cookies and similar tech to:
Improve your experience
Remember your preferences
Analyze how our platform is used
You can manage cookies via browser settings.
11. POLICY UPDATES
We may update this Privacy Policy. Major changes will be:
Posted on our website
Shared via app notifications (if relevant)
12. CONTACT US
If you have questions, please reach out:
Email: admin@rekro.com.au
Phone: 0481 296 459
13. LEGAL COMPLIANCE
REKRO PTY LTD complies with the Australian Privacy Act 1988 and the APPs. By using our platform, you consent to this policy.
Empowering University Students with Transparent Housing Solutions
REKRO PTY LTD (“REKRO,” “we,” “us,” or “our”) is a student-led startup dedicated to
providing transparent and reliable housing solutions for international students relocating
to Australia, particularly near universities like UNSW. This Privacy Policy outlines how
we collect, use, store, and protect your personal information when you use our Student
Housing Assistance Program, including our website and mobile app. We are committed
to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs). By using our services, you agree to the terms of this Privacy Policy.
2 Information We Collect
We collect personal information to provide our housing assistance services. This includes:
•Contact Information: First name, last name, email address, phone number.•Demographic Information: Gender identity, age, nationality.•Educational Information: Affiliation to UNSW (e.g., student, academic staff,alumni), study level, area of expertise.
•Professional Information: LinkedIn profile link (if provided).•Location Data: City where you are studying or relocating to.•Housing Preferences: Preferences for property type, location, move-in dates,roommate criteria.
•Financial Information: Payment details for application fees, virtual inspectionfees, and landlord fees.
•Identification Documents: Passport, visa, Overseas Student Health Cover (OSHC),student ID, overseas driver’s license.
•Financial Documents: Proof of funds, bank statements, guarantor letters.•Previous Rental History: Details of past rentals, if applicable.•Application Data: Information related to your housing applications, includingproperty preferences and application status.
We may also collect information from third parties, such as educational institutions,
landlords, or property managers, as part of our service delivery.
3 How We Collect Information
We collect personal information in the following ways:
•Directly from you when you register for our services, apply for housing, or commu-nicate with us via email, phone, or through our website or mobile app.
•From third parties involved in the housing process, such as educational consultants,landlords, or property managers.
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•Automatically through your use of our website or app, including through cookiesand other tracking technologies (see Section 10).
4 Use of Information
We use your personal information for the following purposes:
•To facilitate your housing search and application process.•To match you with suitable properties and roommates.•To communicate with you regarding your application, lease agreements, and otherhousing-related matters.
•To verify your identity and eligibility to rent.•To comply with legal obligations, such as anti-money laundering and counter-terrorism financing laws.
•To improve our services and user experience, including analyzing usage patternsand feedback.
•To share with our partners, including UNSW Founders, educational consultants,landlords, property managers, and real estate agents, to facilitate the housing pro-
cess and business operations.
5 Disclosure of Information
We may disclose your personal information to:
•Service Providers: Companies that provide services to us, such as payment pro-cessors, hosting services, and marketing agencies.
•Partners: Educational consultants, landlords, property managers, and real estateagents who are part of our network to help you find housing.
•UNSW Founders and Mentors: As part of our participation in the UNSWFounders Accelerator Program, we may share information with program partners
and mentors for guidance and support.
•Regulatory Bodies: Government agencies or law enforcement if required by law.•Third Parties with Your Consent: For purposes such as marketing or research,with your explicit consent.
6 Data Security
We take the security of your personal information seriously and have implemented ap-
propriate technical and organizational measures to protect it, including:
•Secure storage of data using encryption.•Access controls to ensure only authorized personnel can access your information.•Regular security audits and updates to our systems.2
or electronic storage is completely secure. We cannot guarantee absolute security.
7 Your Rights
Under the Australian Privacy Act 1988, you have the right to:
•Access your personal information held by us.•Request correction of inaccurate, out-of-date, incomplete, or misleading informa-tion.
•Request deletion of your personal information, subject to legal and contractualobligations.
•Complain about a breach of the Australian Privacy Principles.To exercise these rights, please contact us using the details in Section 12. If you are not
satisfied with our response, you may contact the Office of the Australian Information
Commissioner (OAIC) at https://www.oaic.gov.au/.
8 Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined
in this policy, unless a longer retention period is required by law. For example:
•Application data may be retained for the duration of your housing search and fora reasonable period thereafter for record-keeping.
•Financial transaction records may be retained for accounting and legal purposes.•Aggregated or anonymized data may be retained for analytical purposes.9 International Transfers
As part of our services, your personal information may be transferred to countries outside
of Australia, including countries where our service providers or partners are located (e.g.,
educational consultants in India). When we transfer your information internationally,
we ensure that it is protected by appropriate safeguards, such as standard contractual
clauses or other mechanisms recognized by Australian privacy laws.
10 Cookies and Tracking Technologies
Our website and mobile app may use cookies and other tracking technologies to enhance
your experience and analyze usage. Cookies are small files stored on your device that help
us remember your preferences and improve our services. You can manage your cookie
preferences through your browser settings, but disabling cookies may affect some features
of our website or app.
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We may update this Privacy Policy from time to time to reflect changes in our practices
or legal requirements. We will notify you of significant changes by posting the updated
policy on our website and, if appropriate, by sending you a notification.
12 Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices,
please contact us at:
•Email: admin@rekro.com.au•Phone: 048129645913 Compliance with Laws
REKRO PTY LTD is committed to complying with the Australian Privacy Act 1988 and
the Australian Privacy Principles (APPs). This Privacy Policy is designed to meet these
legal requirements.
By using our services, you agree to the terms of this Privacy Policy.