Privacy Policy
Last Updated: 20 MAR 2026
1. INTRODUCTION
REKRO PTY LTD (“REKRO,” “we,” “us,” or “our”) is a student-led startup dedicated to providing transparent and reliable housing solutions for international students relocating to Australia, particularly near universities like UNSW.
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our Student Housing Assistance Program, including our website and mobile app.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you agree to this Privacy Policy.
2. INFORMATION WE COLLECT
We collect personal information to help deliver housing assistance services, including:
Account Information: Name, Email, Phone number, Account preferences, Gender, Age, Nationality
Social Sign-In Information: if users sign in with Google or another provider, basic profile details such as name, email, and profile image
Listing Interaction Data: listings viewed, liked, saved, shared, enquiries sent, applications started/submitted
Communication Data: messages, support requests, email/SMS/push notifications, in-app communications
Device & Technical Data: IP address, browser, device type, operating system, app logs
Location & Map Data: approximate location, suburb/search location, map interactions, listing map views
Tenancy Application Data: personal details required for rental applications
Financial Info: Payment details for fees
Identity Verification Documents: passport, visa, driver licence, student ID, other ID documents
Financial & Supporting Documents: bank statements, proof of income/funds, guarantor details, rental history, employment details, references, supporting documents
We may also collect data from third parties like educational institutions or property managers.
3. HOW WE COLLECT INFORMATION
We collect information via:
Through account registration and profile completion
Through social login providers such as Google
Through browsing, likes, saves, shares, enquiries, and applications
Through communications and notifications
Through cookies, analytics tools, and similar technologies
From landlords, agents, consultants, property managers, or other partners where relevant to a tenancy application
4. HOW WE USE YOUR INFORMATION
We use your personal information to:
To create and manage user accounts
To let users browse, save, like, share, and enquire on listings
To facilitate tenancy applications
To share application details with landlords, agents, and property managers
To provide notifications, account updates, and communications
To personalize listing recommendations and matching
To display interaction features where relevant, such as likes or interest activity
To verify identity and eligibility
To detect fraud, misuse, or suspicious activity
To improve the product, platform performance, and user experience
To comply with legal obligations
5. DISCLOSURE OF INFORMATION
Your data may be shared with:
Landlords, Agents, and Property Managers: to assess tenancy applications
Technology Providers: cloud hosting, authentication providers, map providers, analytics providers, messaging/notification providers
Service Providers: payment processors, customer support tools, infrastructure providers
Professional Advisors / Contractors: where needed to operate the platform
Legal / Regulatory Authorities: where required by law
Others: Only with your explicit consent (e.g., research, marketing)
We only share personal information where reasonably necessary to provide our services, process applications, operate the platform, or comply with law.
Once personal information is shared with landlords, agents, property managers, or third-party services for their own purposes, their handling of that information may be governed by their own privacy practices.
6. DATA SECURITY
We implement strong security practices:
encrypted storage and transmission where appropriate
restricted access to sensitive documents
authentication and session/token controls
audit logging and monitoring
secure handling of tenancy application documents
Note: No method is 100% secure online.
7. YOUR RIGHTS
You have certain rights in relation to your personal information, in accordance with applicable privacy laws, including the Australian Privacy Principles.
These include:
Access: You may request access to the personal information we hold about you
Correction: You may request correction of any inaccurate, incomplete, or outdated information
Deletion: You may request deletion of your personal information, subject to legal and operational requirements
Withdrawal of Consent: Where you have provided consent for specific data use, you may withdraw it at any time
Communication Preferences: You may opt out of non-essential communications such as marketing messages
To exercise any of these rights, please contact us using the details provided below.
We will take reasonable steps to respond to your request within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request.
Please note:
We may retain certain information where required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution, or compliance obligations)
Some data may continue to be held by third parties (such as landlords or agents) if it has already been shared as part of a tenancy application
If you believe your privacy has been breached or you have concerns about how your personal information is handled, you may contact us to lodge a complaint. We will investigate and respond in accordance with applicable laws.
Contact us (see Section 12) or reach the OAIC at oaic.gov.au.
8. DATA RETENTION
We retain data as needed:
account data: while the account is active and for a reasonable period after
tenancy application and communication data: while needed for service delivery, disputes, and compliance
financial/legal records: as required by law
analytics data: in aggregated or de-identified form where possible
When personal information is no longer required, we take reasonable steps to destroy or de-identify it, subject to legal obligations.
9. INTERNATIONAL TRANSFERS
Your personal information may be disclosed to or processed by overseas service providers, contractors, or partners. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles, where required by law.
10. COOKIES & TRACKING
We use cookies and similar tech to:
login/session management
remembering preferences and saved listings
analytics and performance monitoring
improving product features and UX
measuring engagement with pages, listings, or campaigns
You can manage cookies via browser settings. We may use third-party analytics or tracking technologies and will describe the kinds of information collected and the purposes for which it is used.
11. TENANCY APPLICATION DATA
To facilitate rental applications through our platform, Rekro may collect, process, and share personal information required by landlords, agents, or property managers to assess your suitability as a tenant.
This may include:
Identification information (e.g., passport, visa, driver’s licence, student ID)
Financial information (e.g., bank statements, proof of income or funds, guarantor details)
Employment information (e.g., employer details, job status, income verification)
Rental history (e.g., previous tenancies, rental ledgers, references)
Supporting documents and application details required for tenancy assessment
By submitting an application through Rekro, you acknowledge and consent to:
The collection and use of this information for the purpose of processing your tenancy application
The disclosure of this information to relevant landlords, agents, property managers, or partners involved in the application process
Communication from these parties in relation to your application
Rekro acts as a facilitator of tenancy applications and does not control how third parties (such as landlords or agents) use or store your information once it has been shared with them. We recommend reviewing their privacy policies where applicable.
We take reasonable steps to protect sensitive tenancy application data while it is in our control, including restricting access and using secure systems to store and process such information.
12. PLATFORM INTERACTIONS & VISIBILITY
Our platform includes features that allow users to interact with property listings and other users. As part of these features, certain actions you take may be visible to relevant parties within the platform.
This may include:
Expressing interest in a property (e.g., likes, saves, or enquiries)
Submitting or progressing through a tenancy application
Sharing profile or application information with landlords, agents, or partners
Viewing or interacting with listings (where engagement indicators are shown)
Information is only displayed or shared where it is necessary to support platform functionality, facilitate housing connections, or improve transparency between users and property providers.
We do not publicly display sensitive personal information (such as identification or financial documents). Such information is only shared with authorized parties as part of the tenancy application process.
You control the information you choose to provide and share through the platform. However, certain information may be required to access features such as applying for a property or contacting a listing provider.
13. THIRD-PARTY AUTHENTICATION
Rekro may allow you to sign in or create an account using third-party authentication providers such as Google or other supported services.
When you choose to sign in using a third-party provider, we may receive certain basic account information from that provider, such as your name, email address, and profile image, depending on your account settings with that provider.
We use this information solely to:
Create and manage your account
Authenticate your identity
Provide access to the platform
Your use of third-party authentication services is also subject to the privacy policies and terms of those providers. We do not control how these providers collect, use, or store your information.
14. MAPS AND LOCATION SERVICES
Rekro uses location-based features to help you discover and interact with property listings.
This may include:
Searching for properties by suburb, postcode, or area
Viewing listings on a map
Using location-based filters and recommendations
To provide these features, we may collect or process:
Location information you enter (e.g., suburb or address searches)
Approximate location data based on your device or IP address
Interaction data related to map usage (e.g., areas viewed or selected)
Map functionality may be powered by third-party service providers. These providers may process certain technical or location-related data as part of delivering map services.
We do not track your precise real-time location unless explicitly required and permitted by you.
15. POLICY UPDATES
We may update this Privacy Policy. Major changes will be:
Posted on our website
Shared via app notifications (if relevant)
16. CONTACT US
If you have questions, please reach out:
Email: admin@rekro.com.au
Phone: 0481 296 459
For privacy requests, access/correction requests, deletion requests, or privacy complaints, contact: support@rekro.com.au
17. LEGAL COMPLIANCE
REKRO PTY LTD complies with the Australian Privacy Act 1988 and the APPs. By using our platform, you consent to this policy.
Empowering University Students with Transparent Housing Solutions
REKRO PTY LTD (“REKRO,” “we,” “us,” or “our”) is a student-led startup dedicated to
providing transparent and reliable housing solutions for international students relocating
to Australia, particularly near universities like UNSW. This Privacy Policy outlines how
we collect, use, store, and protect your personal information when you use our Student
Housing Assistance Program, including our website and mobile app. We are committed
to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs). By using our services, you agree to the terms of this Privacy Policy.
2 Information We Collect
We collect personal information to provide our housing assistance services. This includes:
•Contact Information: First name, last name, email address, phone number.•Demographic Information: Gender identity, age, nationality.•Educational Information: Affiliation to UNSW (e.g., student, academic staff,alumni), study level, area of expertise.
•Professional Information: LinkedIn profile link (if provided).•Location Data: City where you are studying or relocating to.•Housing Preferences: Preferences for property type, location, move-in dates,roommate criteria.
•Financial Information: Payment details for application fees, virtual inspectionfees, and landlord fees.
•Identification Documents: Passport, visa, Overseas Student Health Cover (OSHC),student ID, overseas driver’s license.
•Financial Documents: Proof of funds, bank statements, guarantor letters.•Previous Rental History: Details of past rentals, if applicable.•Application Data: Information related to your housing applications, includingproperty preferences and application status.
We may also collect information from third parties, such as educational institutions,
landlords, or property managers, as part of our service delivery.
3 How We Collect Information
We collect personal information in the following ways:
•Directly from you when you register for our services, apply for housing, or commu-nicate with us via email, phone, or through our website or mobile app.
•From third parties involved in the housing process, such as educational consultants,landlords, or property managers.
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•Automatically through your use of our website or app, including through cookiesand other tracking technologies (see Section 10).
4 Use of Information
We use your personal information for the following purposes:
•To facilitate your housing search and application process.•To match you with suitable properties and roommates.•To communicate with you regarding your application, lease agreements, and otherhousing-related matters.
•To verify your identity and eligibility to rent.•To comply with legal obligations, such as anti-money laundering and counter-terrorism financing laws.
•To improve our services and user experience, including analyzing usage patternsand feedback.
•To share with our partners, including UNSW Founders, educational consultants,landlords, property managers, and real estate agents, to facilitate the housing pro-
cess and business operations.
5 Disclosure of Information
We may disclose your personal information to:
•Service Providers: Companies that provide services to us, such as payment pro-cessors, hosting services, and marketing agencies.
•Partners: Educational consultants, landlords, property managers, and real estateagents who are part of our network to help you find housing.
•UNSW Founders and Mentors: As part of our participation in the UNSWFounders Accelerator Program, we may share information with program partners
and mentors for guidance and support.
•Regulatory Bodies: Government agencies or law enforcement if required by law.•Third Parties with Your Consent: For purposes such as marketing or research,with your explicit consent.
6 Data Security
We take the security of your personal information seriously and have implemented ap-
propriate technical and organizational measures to protect it, including:
•Secure storage of data using encryption.•Access controls to ensure only authorized personnel can access your information.•Regular security audits and updates to our systems.2
or electronic storage is completely secure. We cannot guarantee absolute security.
7 Your Rights
Under the Australian Privacy Act 1988, you have the right to:
•Access your personal information held by us.•Request correction of inaccurate, out-of-date, incomplete, or misleading informa-tion.
•Request deletion of your personal information, subject to legal and contractualobligations.
•Complain about a breach of the Australian Privacy Principles.To exercise these rights, please contact us using the details in Section 12. If you are not
satisfied with our response, you may contact the Office of the Australian Information
Commissioner (OAIC) at https://www.oaic.gov.au/.
8 Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined
in this policy, unless a longer retention period is required by law. For example:
•Application data may be retained for the duration of your housing search and fora reasonable period thereafter for record-keeping.
•Financial transaction records may be retained for accounting and legal purposes.•Aggregated or anonymized data may be retained for analytical purposes.9 International Transfers
As part of our services, your personal information may be transferred to countries outside
of Australia, including countries where our service providers or partners are located (e.g.,
educational consultants in India). When we transfer your information internationally,
we ensure that it is protected by appropriate safeguards, such as standard contractual
clauses or other mechanisms recognized by Australian privacy laws.
10 Cookies and Tracking Technologies
Our website and mobile app may use cookies and other tracking technologies to enhance
your experience and analyze usage. Cookies are small files stored on your device that help
us remember your preferences and improve our services. You can manage your cookie
preferences through your browser settings, but disabling cookies may affect some features
of our website or app.
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We may update this Privacy Policy from time to time to reflect changes in our practices
or legal requirements. We will notify you of significant changes by posting the updated
policy on our website and, if appropriate, by sending you a notification.
12 Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices,
please contact us at:
•Email: admin@rekro.com.au•Phone: 048129645913 Compliance with Laws
REKRO PTY LTD is committed to complying with the Australian Privacy Act 1988 and
the Australian Privacy Principles (APPs). This Privacy Policy is designed to meet these
legal requirements.
By using our services, you agree to the terms of this Privacy Policy.