Terms and Conditions
1. INTRODUCTION
REKRO PTY LTD (“REKRO”, “we”, “us”) provides housing assistance services to help individuals find and secure accommodation in Australia.
As part of our services, REKRO may source and screen tenants, assist with accommodation applications, manage communications, and, where applicable, lease properties and offer accommodation through subletting arrangements.
REKRO operates as a housing service provider and may act as the primary point of contact for accommodation offered through our services.
By accessing our website, app, or services, you agree to be bound by these Terms and Conditions.
ROLE OF REKRO
REKRO provides end-to-end housing assistance services, which may include:
Sourcing and screening tenants
Matching users with suitable accommodation
Managing communication and application processes
Leasing properties and offering subletting arrangements
Where accommodation is offered through REKRO, users may enter into agreements directly with REKRO or under arrangements managed by REKRO.
Users acknowledge that REKRO operates as a service provider and not as a passive listing platform.
3. SERVICES PROVIDED
REKRO provides housing-related services, which may include:
Assisting users in finding suitable accommodation
Managing enquiries, registrations, and application processes
Collecting and reviewing information and supporting documents required for accommodation assessment
Coordinating communications, onboarding, and move-in processes
Leasing properties and offering accommodation through subletting arrangements where applicable
Providing updates, notices, and other communications related to accommodation and tenancy matters
REKRO may use digital tools, including its website or app, to support the delivery of these services, but REKRO is a business and service provider, not merely a technology platform.
4. ELIGIBILITY
To use our services, you must:
Be at least 18 years old or have legal capacity to enter into an agreement
Provide accurate, complete, and up-to-date information during registration and application
Be legally permitted to reside in Australia for the duration of your stay (where applicable)
Meet any reasonable requirements set by REKRO for accommodation eligibility
REKRO reserves the right to accept or decline applications at its discretion, including where information provided is incomplete, inaccurate, or does not meet our requirements.
5. SERVICE FEE
REKRO charges a service fee upon successful allocation of accommodation to you. This fee covers our housing assistance services, including tenant screening, application processing, and accommodation allocation.
Payment Terms: The service fee must be paid within 7 days of receiving the invoice, or within any shorter timeframe specified in your offer or confirmation. Accepted payment methods may include credit card, bank transfer, or other approved methods.
The accommodation is not secured until payment of the service fee is received. Failure to make payment within the required timeframe may result in withdrawal of the accommodation offer or reallocation of the property.
Refund Policy: The service fee is non-refundable once the accommodation has been allocated to you. However, if REKRO withdraws the offer before you enter into a formal agreement, we may, at our discretion, provide a refund or credit.
6. BOND AND ADVANCE RENT
Upon securing accommodation through REKRO, you will be provided with the relevant agreement outlining your occupancy, payment obligations, and terms.
Unless otherwise specified in your agreement:
A bond (security deposit) equivalent to 4 weeks of rent is required prior to move-in
An initial rent payment of 2 weeks in advance is required upon confirmation or signing of the agreement
These payments may be made to REKRO or as otherwise specified in your agreement or invoice.
All payments must be made within the timeframe communicated to you. Failure to make payment on time may result in:
Withdrawal of the accommodation offer
Cancellation of your booking or allocation
Reallocation of the property to another applicant
Ongoing rent must be paid in advance in accordance with the schedule set out in your agreement.
Bond handling and refunds will be managed in accordance with the terms of your agreement and applicable laws. At the end of your occupancy, bond refunds will be assessed subject to:
Outstanding payments
Property condition
Cleaning or damage costs
Compliance with your agreement
REKRO may deduct reasonable amounts from the bond where permitted under the agreement or applicable law.
7. PROPERTY OFFERS
Any offer of accommodation made by REKRO is subject to availability, eligibility checks, document review, and any other conditions we reasonably require.
Submitting an enquiry or application does not guarantee that accommodation will be offered to you.
REKRO reserves the right to withdraw, change, or decline any offer at any time before an agreement is finalized, including where availability changes, information cannot be verified, documents are incomplete, or eligibility requirements are not met.
8. PROPERTY CONDITION
REKRO takes reasonable steps to ensure that property information, photographs, descriptions, and details are accurate at the time they are provided.
However, users are responsible for satisfying themselves as to the suitability of the accommodation, including by reviewing available information, attending inspections where offered, and raising any questions before entering into an agreement.
Any concerns about the condition of the property should be reported promptly in accordance with the relevant agreement, house rules, or instructions provided by REKRO.
To the extent permitted by law, minor differences in appearance, furnishings, layout, or non-material details do not entitle a user to cancellation, refund, or compensation unless otherwise agreed.
9. PREFERENCES
REKRO may ask users about their accommodation preferences, including preferred location, budget, room type, move-in timing, lifestyle preferences, or other relevant details.
While we may use this information to assist with accommodation matching and service delivery, REKRO does not guarantee that all preferences will be met.
Users are responsible for reviewing the final accommodation details and deciding whether the arrangement is suitable for their needs.
10. LEASE TERMS
Accommodation arranged through REKRO may be subject to separate agreements, house rules, occupancy terms, booking terms, tenancy terms, or subletting terms.
These additional terms form part of the arrangement between you and REKRO where applicable.
You are responsible for reading and understanding all documents provided to you before accepting an offer, making payment, moving in, or signing any agreement.
If there is any inconsistency between these Terms and a specific written accommodation agreement, the specific written agreement will prevail to the extent of the inconsistency.
11. MAINTENANCE AND REPAIRS
Occupants must keep the accommodation reasonably clean, use the property responsibly, and notify REKRO promptly of any damage, maintenance issue, safety concern, or repair requirement.
Occupants must not intentionally, recklessly, or negligently damage the property, furnishings, appliances, or common areas.
REKRO may arrange repairs, inspections, cleaning, maintenance, or other property-related services as required. Occupants may be held responsible for damage or additional costs caused by misuse, negligence, breach of agreement, or failure to report issues promptly.
12. CANCELLATION PRIOR TO LEASE SIGNING
Any cancellation, withdrawal, rescheduling, or refund request will be assessed in accordance with the specific terms of your accommodation arrangement, booking terms, or written agreement with REKRO.
Unless otherwise stated in writing:
fees paid for processing, administration, onboarding, or related services may be non-refundable
cancellation does not automatically release you from obligations already agreed to
refunds, credits, or transfers are granted at REKRO’s discretion except where required by law
Users should review all cancellation-related terms carefully before proceeding.
13. TERMINATION OF LEASE
REKRO may suspend, restrict, or terminate access to its services, website, app, account, booking, or accommodation arrangement where:
these Terms or any related agreement are breached
required payments are not made
false, misleading, or incomplete information is provided
there is misuse, unlawful conduct, safety risk, harassment, property damage, or other unacceptable behaviour
continued access or occupancy is no longer reasonably appropriate
Termination or suspension does not affect any accrued rights, outstanding payment obligations, or other remedies available to REKRO under contract or law.
14. SUBLETTING RESPONSIBILITY
Where REKRO provides accommodation through a subletting arrangement, users must comply with the specific terms of that arrangement, including any occupancy conditions, house rules, payment obligations, and conduct requirements.
Users must not assign, transfer, re-list, license, or further sublet the accommodation, whether in whole or in part, without REKRO’s prior written consent.
Any unauthorized subletting, sharing, or transfer may result in termination of the arrangement and further action as permitted by law.
15. LIABILITY
REKRO provides housing-related services and, where applicable, accommodation through subletting or other managed arrangements.
To the extent permitted by law, REKRO excludes liability for any indirect, incidental, special, or consequential loss, including loss of opportunity, inconvenience, or loss arising from delays, unavailability, or events outside our reasonable control.
REKRO’s liability in relation to any accommodation arrangement, service, or booking is otherwise limited to the extent set out in the relevant written agreement and applicable law.
Nothing in these Terms excludes, restricts, or modifies any consumer or tenancy rights that cannot lawfully be excluded under applicable law.
16. DATA PROTECTION
REKRO collects, uses, stores, and discloses personal information in accordance with its Privacy Policy.
By using our services, you acknowledge that REKRO may collect and process personal information, identification documents, financial information, tenancy application information, and other supporting materials reasonably required to assess applications, manage accommodation, comply with legal obligations, and deliver services.
You are responsible for ensuring that any information you provide is accurate and that you have authority to provide information about any other person included in your application or documents.
17. USER CONDUCT
You agree not to:
provide false, misleading, or fraudulent information
misuse the website, app, or services
interfere with security, access controls, accounts, or system functionality
behave in a way that is unlawful, abusive, threatening, discriminatory, or harmful to REKRO, other users, occupants, staff, contractors, or property interests
REKRO reserves the right to take appropriate action in response to misconduct, including suspension, termination, refusal of service, or legal action where necessary.
18. PLATFORM AVAILABILITY
REKRO may use online systems, websites, and applications to support service delivery. While we aim to keep these systems available and functioning properly, we do not guarantee uninterrupted, secure, or error-free access at all times.
We may update, modify, suspend, or discontinue any digital feature, tool, or part of our services at any time.
To the extent permitted by law, REKRO is not liable for temporary outages, technical issues, or interruptions that do not materially affect your legal rights under a separate written agreement.
19. GOVERNING LAW
These terms are governed by Australian law. Disputes will be resolved according to the laws of the state where the property is located.
20. ENTIRE AGREEMENT
These terms represent the entire agreement between you and REKRO and override any previous understandings.
21. AMENDMENTS
REKRO may update these terms periodically. You are responsible for reviewing them.
22. SEVERABILITY
If any provision of these terms is found to be unenforceable, the rest of the terms will remain in full effect.
22. CONTACT US
If you have questions or need assistance, please contact:
📧 support@rekro.com.au
23. ADDITIONAL INFORMATION
For more on your tenant rights and responsibilities, visit your local consumer affairs or tenancy authority (e.g., https://www.consumer.vic.gov.au/).
Empowering University Students with Transparent Housing Solutions
1 Introduction
REKRO PTY LTD (“REKRO,” “we,” “us,” or “our”) is a student-led startup dedicated to
providing transparent and reliable housing solutions for international students relocating
to Australia, particularly near universities like UNSW. This Privacy Policy outlines how
we collect, use, store, and protect your personal information when you use our Student
Housing Assistance Program, including our website and mobile app. We are committed
to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs). By using our services, you agree to the terms of this Privacy Policy.
2 Information We Collect
We collect personal information to provide our housing assistance services. This includes:•Contact Information: First name, last name, email address, phone number.•Demographic Information: Gender identity, age, nationality.•Educational Information: Affiliation to UNSW (e.g., student, academic staff,
alumni), study level, area of expertise.•Professional Information: LinkedIn profile link (if provided).•Location Data: City where you are studying or relocating to.•Housing Preferences: Preferences for property type, location, move-in dates,
roommate criteria.•Financial Information: Payment details for application fees, virtual inspection
fees, and landlord fees.•Identification Documents: Passport, visa, Overseas Student Health Cover (OSHC),
student ID, overseas driver’s license.•Financial Documents: Proof of funds, bank statements, guarantor letters.•Previous Rental History: Details of past rentals, if applicable.•Application Data: Information related to your housing applications, including
property preferences and application status.
We may also collect information from third parties, such as educational institutions,
landlords, or property managers, as part of our service delivery.
3 How We Collect Information
We collect personal information in the following ways:•Directly from you when you register for our services, apply for housing, or commu-
nicate with us via email, phone, or through our website or mobile app.•From third parties involved in the housing process, such as educational consultants,
landlords, or property managers.
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•Automatically through your use of our website or app, including through cookies
and other tracking technologies (see Section 10).
4 Use of Information
We use your personal information for the following purposes:•To facilitate your housing search and application process.•To match you with suitable properties and roommates.•To communicate with you regarding your application, lease agreements, and other
housing-related matters.•To verify your identity and eligibility to rent.•To comply with legal obligations, such as anti-money laundering and counter-
terrorism financing laws.•To improve our services and user experience, including analyzing usage patterns
and feedback.•To share with our partners, including UNSW Founders, educational consultants,
landlords, property managers, and real estate agents, to facilitate the housing pro-
cess and business operations.
5 Disclosure of Information
We may disclose your personal information to:•Service Providers: Companies that provide services to us, such as payment pro-
cessors, hosting services, and marketing agencies.•Partners: Educational consultants, landlords, property managers, and real estate
agents who are part of our network to help you find housing.•UNSW Founders and Mentors: As part of our participation in the UNSW
Founders Accelerator Program, we may share information with program partners
and mentors for guidance and support.•Regulatory Bodies: Government agencies or law enforcement if required by law.•Third Parties with Your Consent: For purposes such as marketing or research,
with your explicit consent.
6 Data Security
We take the security of your personal information seriously and have implemented ap-
propriate technical and organizational measures to protect it, including:•Secure storage of data using encryption.•Access controls to ensure only authorized personnel can access your information.•Regular security audits and updates to our systems.
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While we strive to protect your information, no method of transmission over the internet
or electronic storage is completely secure. We cannot guarantee absolute security.
7 Your Rights
Under the Australian Privacy Act 1988, you have the right to:•Access your personal information held by us.•Request correction of inaccurate, out-of-date, incomplete, or misleading informa-
tion.•Request deletion of your personal information, subject to legal and contractual
obligations.•Complain about a breach of the Australian Privacy Principles.
To exercise these rights, please contact us using the details in Section 12. If you are not
satisfied with our response, you may contact the Office of the Australian Information
Commissioner (OAIC) at https://www.oaic.gov.au/.
8 Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined
in this policy, unless a longer retention period is required by law. For example:•Application data may be retained for the duration of your housing search and for
a reasonable period thereafter for record-keeping.•Financial transaction records may be retained for accounting and legal purposes.•Aggregated or anonymized data may be retained for analytical purposes.
9 International Transfers
As part of our services, your personal information may be transferred to countries outside
of Australia, including countries where our service providers or partners are located (e.g.,
educational consultants in India). When we transfer your information internationally,
we ensure that it is protected by appropriate safeguards, such as standard contractual
clauses or other mechanisms recognized by Australian privacy laws.
10 Cookies and Tracking Technologies
Our website and mobile app may use cookies and other tracking technologies to enhance
your experience and analyze usage. Cookies are small files stored on your device that help
us remember your preferences and improve our services. You can manage your cookie
preferences through your browser settings, but disabling cookies may affect some features
of our website or app.
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11 Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices
or legal requirements. We will notify you of significant changes by posting the updated
policy on our website and, if appropriate, by sending you a notification.
12 Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices,
please contact us at:•Email: admin@rekro.com.au•Phone: 0481296459
13 Compliance with Laws
REKRO PTY LTD is committed to complying with the Australian Privacy Act 1988 and
the Australian Privacy Principles (APPs). This Privacy Policy is designed to meet these
legal requirements.
By using our services, you agree to the terms of this Privacy Policy.