Terms & Conditions

REKRO PTY LTD (“REKRO”, “we”, “us”) provides housing assistance services to help individuals find and secure accommodation in Australia.

As part of our services, REKRO may source and screen tenants, assist with accommodation applications, manage communications, and, where applicable, lease properties and offer accommodation through subletting arrangements.

REKRO operates as a housing service provider and may act as the primary point of contact for accommodation offered through our services.

By accessing our website, app, or services, you agree to be bound by these Terms and Conditions.

REKRO provides end-to-end housing assistance services, which may include:

• Sourcing and screening tenants
• Matching users with suitable accommodation
• Managing communication and application processes
• Leasing properties and offering subletting arrangements

Where accommodation is offered through REKRO, users may enter into agreements directly with REKRO or under arrangements managed by REKRO.

Users acknowledge that REKRO operates as a service provider and not as a passive listing platform.

REKRO provides housing-related services, which may include:

• Assisting users in finding suitable accommodation
• Managing enquiries, registrations, and application processes
• Collecting and reviewing information and supporting documents required for accommodation assessment
• Coordinating communications, onboarding, and move-in processes
• Leasing properties and offering accommodation through subletting arrangements where applicable
• Providing updates, notices, and other communications related to accommodation and tenancy matters

REKRO may use digital tools, including its website or app, to support the delivery of these services, but REKRO is a business and service provider, not merely a technology platform.

To use our services, you must:

• Be at least 18 years old or have legal capacity to enter into an agreement
• Provide accurate, complete, and up-to-date information during registration and application
• Be legally permitted to reside in Australia for the duration of your stay (where applicable)
• Meet any reasonable requirements set by REKRO for accommodation eligibility

REKRO reserves the right to accept or decline applications at its discretion, including where information provided is incomplete, inaccurate, or does not meet our requirements.

REKRO charges a service fee upon successful allocation of accommodation to you. This fee covers our housing assistance services, including tenant screening, application processing, and accommodation allocation.

Payment Terms: The service fee must be paid within 7 days of receiving the invoice, or within any shorter timeframe specified in your offer or confirmation. Accepted payment methods may include credit card, bank transfer, or other approved methods.

The accommodation is not secured until payment of the service fee is received. Failure to make payment within the required timeframe may result in withdrawal of the accommodation offer or reallocation of the property.

Refund Policy: The service fee is non-refundable once the accommodation has been allocated to you. However, if REKRO withdraws the offer before you enter into a formal agreement, we may, at our discretion, provide a refund or credit.

Upon securing accommodation through REKRO, you will be provided with the relevant agreement outlining your occupancy, payment obligations, and terms.

Unless otherwise specified in your agreement:

• A bond (security deposit) equivalent to 4 weeks of rent is required prior to move-in
• An initial rent payment of 2 weeks in advance is required upon confirmation or signing of the agreement

These payments may be made to REKRO or as otherwise specified in your agreement or invoice.

All payments must be made within the timeframe communicated to you. Failure to make payment on time may result in:

• Withdrawal of the accommodation offer
• Cancellation of your booking or allocation
• Reallocation of the property to another applicant

Ongoing rent must be paid in advance in accordance with the schedule set out in your agreement.

Bond handling and refunds will be managed in accordance with the terms of your agreement and applicable laws. At the end of your occupancy, bond refunds will be assessed subject to:

• Outstanding payments
• Property condition
• Cleaning or damage costs
• Compliance with your agreement

REKRO may deduct reasonable amounts from the bond where permitted under the agreement or applicable law.

Any offer of accommodation made by REKRO is subject to availability, eligibility checks, document review, and any other conditions we reasonably require.

Submitting an enquiry or application does not guarantee that accommodation will be offered to you.

REKRO reserves the right to withdraw, change, or decline any offer at any time before an agreement is finalized, including where availability changes, information cannot be verified, documents are incomplete, or eligibility requirements are not met.

REKRO takes reasonable steps to ensure that property information, photographs, descriptions, and details are accurate at the time they are provided.

However, users are responsible for satisfying themselves as to the suitability of the accommodation, including by reviewing available information, attending inspections where offered, and raising any questions before entering into an agreement.

Any concerns about the condition of the property should be reported promptly in accordance with the relevant agreement, house rules, or instructions provided by REKRO.

To the extent permitted by law, minor differences in appearance, furnishings, layout, or non-material details do not entitle a user to cancellation, refund, or compensation unless otherwise agreed.

REKRO may ask users about their accommodation preferences, including preferred location, budget, room type, move-in timing, lifestyle preferences, or other relevant details.

While we may use this information to assist with accommodation matching and service delivery, REKRO does not guarantee that all preferences will be met.

Users are responsible for reviewing the final accommodation details and deciding whether the arrangement is suitable for their needs.

Accommodation arranged through REKRO may be subject to separate agreements, house rules, occupancy terms, booking terms, tenancy terms, or subletting terms.

These additional terms form part of the arrangement between you and REKRO where applicable.

You are responsible for reading and understanding all documents provided to you before accepting an offer, making payment, moving in, or signing any agreement.

If there is any inconsistency between these Terms and a specific written accommodation agreement, the specific written agreement will prevail to the extent of the inconsistency.

Occupants must keep the accommodation reasonably clean, use the property responsibly, and notify REKRO promptly of any damage, maintenance issue, safety concern, or repair requirement.

Occupants must not intentionally, recklessly, or negligently damage the property, furnishings, appliances, or common areas.

REKRO may arrange repairs, inspections, cleaning, maintenance, or other property-related services as required. Occupants may be held responsible for damage or additional costs caused by misuse, negligence, breach of agreement, or failure to report issues promptly.

Any cancellation, withdrawal, rescheduling, or refund request will be assessed in accordance with the specific terms of your accommodation arrangement, booking terms, or written agreement with REKRO.

Unless otherwise stated in writing:

• fees paid for processing, administration, onboarding, or related services may be non-refundable
• cancellation does not automatically release you from obligations already agreed to
• refunds, credits, or transfers are granted at REKRO’s discretion except where required by law

Users should review all cancellation-related terms carefully before proceeding.

REKRO may suspend, restrict, or terminate access to its services, website, app, account, booking, or accommodation arrangement where:

• these Terms or any related agreement are breached
• required payments are not made
• false, misleading, or incomplete information is provided
• there is misuse, unlawful conduct, safety risk, harassment, property damage, or other unacceptable behaviour
• continued access or occupancy is no longer reasonably appropriate

Termination or suspension does not affect any accrued rights, outstanding payment obligations, or other remedies available to REKRO under contract or law.

Where REKRO provides accommodation through a subletting arrangement, users must comply with the specific terms of that arrangement, including any occupancy conditions, house rules, payment obligations, and conduct requirements.

Users must not assign, transfer, re-list, license, or further sublet the accommodation, whether in whole or in part, without REKRO’s prior written consent.

Any unauthorized subletting, sharing, or transfer may result in termination of the arrangement and further action as permitted by law.

REKRO provides housing-related services and, where applicable, accommodation through subletting or other managed arrangements.

To the extent permitted by law, REKRO excludes liability for any indirect, incidental, special, or consequential loss, including loss of opportunity, inconvenience, or loss arising from delays, unavailability, or events outside our reasonable control.

REKRO’s liability in relation to any accommodation arrangement, service, or booking is otherwise limited to the extent set out in the relevant written agreement and applicable law.

Nothing in these Terms excludes, restricts, or modifies any consumer or tenancy rights that cannot lawfully be excluded under applicable law.

REKRO collects, uses, stores, and discloses personal information in accordance with its Privacy Policy.

By using our services, you acknowledge that REKRO may collect and process personal information, identification documents, financial information, tenancy application information, and other supporting materials reasonably required to assess applications, manage accommodation, comply with legal obligations, and deliver services.

You are responsible for ensuring that any information you provide is accurate and that you have authority to provide information about any other person included in your application or documents.

You agree not to:

• provide false, misleading, or fraudulent information
• misuse the website, app, or services
• interfere with security, access controls, accounts, or system functionality
• behave in a way that is unlawful, abusive, threatening, discriminatory, or harmful to REKRO, other users, occupants, staff, contractors, or property interests

REKRO reserves the right to take appropriate action in response to misconduct, including suspension, termination, refusal of service, or legal action where necessary.

REKRO may use online systems, websites, and applications to support service delivery. While we aim to keep these systems available and functioning properly, we do not guarantee uninterrupted, secure, or error-free access at all times.

We may update, modify, suspend, or discontinue any digital feature, tool, or part of our services at any time.

To the extent permitted by law, REKRO is not liable for temporary outages, technical issues, or interruptions that do not materially affect your legal rights under a separate written agreement.

These terms are governed by Australian law. Disputes will be resolved according to the laws of the state where the property is located.

These terms represent the entire agreement between you and REKRO and override any previous understandings.

REKRO may update these terms periodically. You are responsible for reviewing them.

If any provision of these terms is found to be unenforceable, the rest of the terms will remain in full effect.

If you have questions or need assistance, please contact:

support@rekro.com.au

For more on your tenant rights and responsibilities, visit your local consumer affairs or tenancy authority (e.g., https://www.consumer.vic.gov.au/).