Terms and Conditions
1. INTRODUCTION
Welcome to REKRO PTY LTD’s Student Housing Assistance Program. This document outlines the terms and conditions governing our services to help international students find suitable accommodation in Australia. By using our services, you agree to be bound by these terms, which are designed to be fair, transparent, and protective of both you and REKRO.
REKRO acts solely as an introduction agency, connecting students with landlords or property managers. We do not own or manage the properties listed on our platform.
2. SERVICES PROVIDED
REKRO provides a platform and assistance to help international students find housing near their educational institutions in Australia. Our services include:
Matching students with available properties based on preferences and requirements
Facilitating communication with landlords or property managers
Assisting with the application process, including document preparation
3. ELIGIBILITY
To use our services, you must:
Be enrolled in an Australian educational institution
Provide accurate and complete information during the application process
4. SERVICE FEE
REKRO charges a service fee upon the successful acceptance of your application by a landlord. This fee covers our matching efforts and application support.
Payment Terms: The service fee must be paid within 7 days of receiving the invoice via accepted methods (e.g., credit card, bank transfer).
Refund Policy: The service fee is non-refundable. However, if a landlord withdraws an offer before you sign the lease, we may, at our discretion, refund the fee.
5. BOND AND ADVANCE RENT
Upon securing a property through REKRO, you will sign a lease agreement directly with the landlord or property manager. Typically, this includes:
A bond (security deposit) equivalent to 4 weeks of rent
2 weeks of rent in advance, payable upon signing the lease
These payments are made directly to the landlord. REKRO does not collect or manage these payments but can guide you through the process.
6. PROPERTY OFFERS
When offered a property, conduct a thorough inspection and report any discrepancies to the landlord immediately, as per the lease agreement. Ask questions to ensure the property suits your needs.
7. PROPERTY CONDITION
We recommend inspecting the property upon move-in and promptly reporting any issues to the landlord. REKRO is not responsible for the condition of the property.
8. PREFERENCES
We aim to match you with properties based on your stated preferences, including dietary or cultural needs. However, not all properties may accommodate specific requirements. Please communicate your needs clearly.
9. LEASE TERMS
Lease terms, including duration, are set by you and the landlord. REKRO does not determine these terms but can offer guidance. You may be liable for rent from the lease start date, even if your arrival is delayed (e.g., due to visa issues). Coordinate with your landlord if changes are needed.
10. MAINTENANCE AND REPAIRS
Report any maintenance or repair needs directly to your landlord or property manager, as outlined in the lease. REKRO may assist in communication but is not responsible for carrying out repairs.
11. CANCELLATION PRIOR TO LEASE SIGNING
REKRO may terminate your registered interest if you fail to comply with these terms or if property issues arise. Landlords may also withdraw their listings at any time. You do not have the right to occupy a property until a lease is signed.
12. TERMINATION OF LEASE
If you, REKRO, or the landlord need to terminate a lease after signing, refer to your lease agreement. This may include obligations such as finding a replacement tenant or continuing to pay rent. REKRO is not responsible for lease-related disputes.
13. SUBLETTING RESPONSIBILITY
If you join shared or sublet accommodation, you must ensure the existing tenant has permission from the landlord. REKRO is not liable for issues with such arrangements, including eviction or disputes.
14. LIABILITY
REKRO is a facilitator and does not own or manage properties. We are not responsible for rental-related issues. By using our services, you agree to indemnify REKRO from any claims or liabilities related to your rental.
15. DATA PROTECTION
REKRO handles your data in line with our Privacy Policy. We only share your personal information with landlords or property managers as necessary for your application.
16. GOVERNING LAW
These terms are governed by Australian law. Disputes will be resolved according to the laws of the state where the property is located.
17. ENTIRE AGREEMENT
These terms represent the entire agreement between you and REKRO and override any previous understandings.
18. AMENDMENTS
REKRO may update these terms periodically. You are responsible for reviewing them.
19. SEVERABILITY
If any provision of these terms is found to be unenforceable, the rest of the terms will remain in full effect.
20. CONTACT US
If you have questions or need assistance, please contact:
📧 support@rekro.com.au
21. ADDITIONAL INFORMATION
For more on your tenant rights and responsibilities, visit your local consumer affairs or tenancy authority (e.g., https://www.consumer.vic.gov.au/).
Empowering University Students with Transparent Housing Solutions
1 Introduction
REKRO PTY LTD (“REKRO,” “we,” “us,” or “our”) is a student-led startup dedicated to
providing transparent and reliable housing solutions for international students relocating
to Australia, particularly near universities like UNSW. This Privacy Policy outlines how
we collect, use, store, and protect your personal information when you use our Student
Housing Assistance Program, including our website and mobile app. We are committed
to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs). By using our services, you agree to the terms of this Privacy Policy.
2 Information We Collect
We collect personal information to provide our housing assistance services. This includes:•Contact Information: First name, last name, email address, phone number.•Demographic Information: Gender identity, age, nationality.•Educational Information: Affiliation to UNSW (e.g., student, academic staff,
alumni), study level, area of expertise.•Professional Information: LinkedIn profile link (if provided).•Location Data: City where you are studying or relocating to.•Housing Preferences: Preferences for property type, location, move-in dates,
roommate criteria.•Financial Information: Payment details for application fees, virtual inspection
fees, and landlord fees.•Identification Documents: Passport, visa, Overseas Student Health Cover (OSHC),
student ID, overseas driver’s license.•Financial Documents: Proof of funds, bank statements, guarantor letters.•Previous Rental History: Details of past rentals, if applicable.•Application Data: Information related to your housing applications, including
property preferences and application status.
We may also collect information from third parties, such as educational institutions,
landlords, or property managers, as part of our service delivery.
3 How We Collect Information
We collect personal information in the following ways:•Directly from you when you register for our services, apply for housing, or commu-
nicate with us via email, phone, or through our website or mobile app.•From third parties involved in the housing process, such as educational consultants,
landlords, or property managers.
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•Automatically through your use of our website or app, including through cookies
and other tracking technologies (see Section 10).
4 Use of Information
We use your personal information for the following purposes:•To facilitate your housing search and application process.•To match you with suitable properties and roommates.•To communicate with you regarding your application, lease agreements, and other
housing-related matters.•To verify your identity and eligibility to rent.•To comply with legal obligations, such as anti-money laundering and counter-
terrorism financing laws.•To improve our services and user experience, including analyzing usage patterns
and feedback.•To share with our partners, including UNSW Founders, educational consultants,
landlords, property managers, and real estate agents, to facilitate the housing pro-
cess and business operations.
5 Disclosure of Information
We may disclose your personal information to:•Service Providers: Companies that provide services to us, such as payment pro-
cessors, hosting services, and marketing agencies.•Partners: Educational consultants, landlords, property managers, and real estate
agents who are part of our network to help you find housing.•UNSW Founders and Mentors: As part of our participation in the UNSW
Founders Accelerator Program, we may share information with program partners
and mentors for guidance and support.•Regulatory Bodies: Government agencies or law enforcement if required by law.•Third Parties with Your Consent: For purposes such as marketing or research,
with your explicit consent.
6 Data Security
We take the security of your personal information seriously and have implemented ap-
propriate technical and organizational measures to protect it, including:•Secure storage of data using encryption.•Access controls to ensure only authorized personnel can access your information.•Regular security audits and updates to our systems.
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While we strive to protect your information, no method of transmission over the internet
or electronic storage is completely secure. We cannot guarantee absolute security.
7 Your Rights
Under the Australian Privacy Act 1988, you have the right to:•Access your personal information held by us.•Request correction of inaccurate, out-of-date, incomplete, or misleading informa-
tion.•Request deletion of your personal information, subject to legal and contractual
obligations.•Complain about a breach of the Australian Privacy Principles.
To exercise these rights, please contact us using the details in Section 12. If you are not
satisfied with our response, you may contact the Office of the Australian Information
Commissioner (OAIC) at https://www.oaic.gov.au/.
8 Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined
in this policy, unless a longer retention period is required by law. For example:•Application data may be retained for the duration of your housing search and for
a reasonable period thereafter for record-keeping.•Financial transaction records may be retained for accounting and legal purposes.•Aggregated or anonymized data may be retained for analytical purposes.
9 International Transfers
As part of our services, your personal information may be transferred to countries outside
of Australia, including countries where our service providers or partners are located (e.g.,
educational consultants in India). When we transfer your information internationally,
we ensure that it is protected by appropriate safeguards, such as standard contractual
clauses or other mechanisms recognized by Australian privacy laws.
10 Cookies and Tracking Technologies
Our website and mobile app may use cookies and other tracking technologies to enhance
your experience and analyze usage. Cookies are small files stored on your device that help
us remember your preferences and improve our services. You can manage your cookie
preferences through your browser settings, but disabling cookies may affect some features
of our website or app.
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11 Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices
or legal requirements. We will notify you of significant changes by posting the updated
policy on our website and, if appropriate, by sending you a notification.
12 Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices,
please contact us at:•Email: admin@rekro.com.au•Phone: 0481296459
13 Compliance with Laws
REKRO PTY LTD is committed to complying with the Australian Privacy Act 1988 and
the Australian Privacy Principles (APPs). This Privacy Policy is designed to meet these
legal requirements.
By using our services, you agree to the terms of this Privacy Policy.